<p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; color: #006666;">Airport Lead (B<span style="font-family: arial, helvetica, sans-serif;">eijing)</span></span></strong></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 12pt; line-height: 107%; color: #006666;">机场代表（北京）</span></strong></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-US" style="color: #006666;">Role Introduction:</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">To supervise and support the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards.</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-US" style="color: #006666;">Key Responsibilities:</span></strong></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-US" style="color: black; mso-themecolor: text1;">Safety First, Quality Always</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards <span style="mso-spacerun: yes;"> </span></span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Achieve absolute operational integrity with zero safety defects and security infringements</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">Operational Excellence</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><strong><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span></strong><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Supervise and support Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Assist to implement innovative ideas and strive to do things differently and better in all aspects of airport operations </span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Assist in ensuring and maintaining operational and productivity performance conformance to standards</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">4.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required </span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">5.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Conduct flight briefings as required</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">6.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Willing to take up extra responsibilities (e.g. projects) and work shift duties</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">7.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Undertake any other reasonable task as required</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">Outstanding Product and Services </span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points </span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact </span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the use of new technologies in the provision of customer service </span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">4.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Give recognition to our highest-value customers (front-end and elite Marco Polo members)</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">Crisis Management capability and preparedness </span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Familiarity with all contingency plans and manual fall-back procedures to meet the required standards<span style="mso-spacerun: yes;">  </span></span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Effectively manage flight disruptions and irregularities and support airport management as required </span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools </span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">People and team</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Motivate the frontline team (suppliers included) to enable supportive and collaborative teamwork </span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the on-boarding process and probation of new hires (suppliers included) as required</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support and encourage the team (suppliers included) to learn and develop through role modelling, mentoring or on-the-job coaching</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">4.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the team to adopt new challenges and changes</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">5.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Monitor day-to-day team and/or individual team member performance (suppliers included) and raise suggestions for improvement</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-GB" style="font-size: 10pt; line-height: 107%; color: black; font-family: arial, helvetica, sans-serif;"><span style="mso-spacerun: yes;"> </span><strong>Supplier Management</strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Assist in monitoring and conducting regular performance review meetings with suppliers</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records </span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">Cost efficiency and productivity</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Monitor team daily productivity and flexibility in resource deployment</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the Airport Operations Manager to drive down costs in daily operation</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support station administration duties</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">Represent Cathay interests in the Airport Community</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld Partners, and other airlines</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Protect the Company’s reputation</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: black;">E&A</span></strong></span></p> <p class="MsoListParagraph" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Emergency and Accident and Crisis Response responsibilities as required</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN-GB" style="line-height: 107%; color: #006666;">Qualifications / Experience:</span></strong></span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">1.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">College degree is desirable<span style="mso-spacerun: yes;">  </span></span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">2.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Good command of written and spoken English is mandatory with the local language being an advantage</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">3.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">1-2 years solid Customer Service experience, preferably in airlines or airport services</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">4.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Ability to work independently with good decision-making skills</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">5.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Self-motivated and committed leader who enjoys teamwork</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">6.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Strong customer service mentality with strong interpersonal skills</span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">7.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Good technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)<span style="mso-spacerun: yes;">  </span></span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">8.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Good understanding of Company policies and international regulatory procedures and all required local regulatory matters<span style="mso-spacerun: yes;">  </span></span></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">9.<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;">    </span></span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations</span></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; line-height: 1.8;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><!-- [if !supportLists]--><span lang="EN-GB" style="line-height: 107%; color: black;"><span style="mso-list: Ignore;">10. </span></span><!--[endif]--><span lang="EN-GB" style="line-height: 107%; color: black;">Adapts to and embraces constant change</span></span></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-GB" style="font-size: 12pt; line-height: 107%; color: black; font-family: arial, helvetica, sans-serif;"> </span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: 10.5pt; color: #3d4060;">声明：</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">1</span><span style="font-size: 10.5pt; color: #3d4060;">、国泰航空为每位应聘者提供平等应聘的机会。应聘者提供的个人数据将严格按照政策使用，并仅用于招聘目的。</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">2</span><span style="font-size: 10.5pt; color: #3d4060;">、如八周内未收到进一步安排可视为应聘不成功。所有相关信息将被存档至多二十四个月。如有需求可联系我们的数据保护人员提供个人信息收集声明的副本。</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;"> </span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: 10.5pt; color: #3d4060;">注意</span><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">:</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">1</span><span style="font-size: 10.5pt; color: #3d4060;">、所有中国内地职位的劳动合同遵循当地条款。</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">2</span><span style="font-size: 10.5pt; color: #3d4060;">、应聘者须持有中国身份证。</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">3</span><span style="font-size: 10.5pt; color: #3d4060;">、一旦确认录用，将安排与国泰航空指定的当地第</span> <span style="font-size: 10.5pt; color: #3d4060;">三</span> <span style="font-size: 10.5pt; color: #3d4060;">方人力资源机构签订劳动合同，及由其负责档案保管。</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">Announcement:</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">1. Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">2. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">Notes:</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">1. All Chinese mainland based positions are subject to local terms and conditions.</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">2. Applicants must have the right to live and work in Chinese mainland.</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-US" style="font-size: 10.5pt; color: #3d4060;">3. Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.</span></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-US" style="font-size: 10.5pt; color: #006666;">Job Application:</span></strong></span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;">Please scan the QR code below to apply for the job.</span></p> <p style="margin: 0cm 0cm 0.0001pt; line-height: 1.8; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: arial, helvetica, sans-serif; color: #3d4060;"><img src="http://10.201.0.12:8081/images/20250411155300360013.png" alt="" width="150" height="153" /></span></p>